Privacy Policy
Last updated: February 3, 2026
1. Introduction
RailOptix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rail logistics management platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, company name, password)
- Shipment data (origins, destinations, commodities, values)
- Carrier API credentials you provide
- Communication preferences
- Support inquiries and feedback
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process shipment tracking and tariff calculations
- Send you alerts and notifications about your shipments
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and administrative messages
- Detect, investigate, and prevent fraudulent transactions and abuse
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- With carriers to facilitate shipment tracking (only necessary data)
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. Carrier API credentials are stored encrypted and never shared with third parties.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Shipment data is retained for 7 years for compliance purposes. You may request deletion of your account and personal data at any time.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Export your data in a portable format
- Opt out of marketing communications
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@railoptix.online
Address: Symple Code Business Systems, Houston, TX